Your First Online Ice Cream Van

FAQ

Please find our most FAQs below

We ship ice cream in polystyrene containers and enough dry ice to keep the contents frozen for up to 48 hours. It gets colder in our shipping box then it does in your freezer (-78 Degrees).

ENGLAND & WALES - Delivery is charged at  £6.99, with FREE delivery on orders over of £60 or over. 

SCOTLAND MAINLAND - Delivery is charged at £7.99, with FREE delivery on orders of £60 or over. 

ADDITIONAL SERVICE CHARGES - £10 for Saturday deliveries. With FREE delivery on orders of £75 or over.

Our ice cream can be delivered on Friday or Saturday. There is an additional surcharge of £10 for Saturday deliveries.

Yes of course, when placing your order you will be able to select the date you will like to receive your order. We will then package and ship your ice creams at the right time so that they arrive exactly how they should. Unfortunately we currently only deliver on Friday and Saturdays, but this will change in the near future. 

On the date of your delivery you will receive a text message or email on with a 2-hour slot window. We have a leave safe policy so you do not need to be in to sign for your delivery. PLEASE REMEMBER you box will only last into the evening of your delivery date, and will not be re-delivered the next day. 

Leave Safe Policy

A leave safe policy enables our couriers to deliver your box even if you are not in. Ice cream is a perishable good therefore we have to ship using this policy to ensure your ice cream arrives to you in the perfectly frozen condition it should. Your safe place should be dry and secure from public access, however out courier should still be able to access it. Examples include front porch, garage or shed. 

Absolutely! We love surprises. When you are placing your order you will be asked if this box is a gift. You can then send a lovely message with your box. Make sure you put in the recipients correct address.



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